Is Bluehost Web Hosting for You?

 Is Bluehost Web Hosting for You?

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Types of Hosting and Features

Pricing

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Security

Migration

Help and Support

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However, there’s still a lot to like about Bluehost’s live chat feature. When we tested it ourselves, agents’ responsiveness to our questions singled Bluehost out from other top competitors:

“All my questions were answered quickly and accurately, and the conversation felt friendly and natural throughout.”

But it wasn’t just response time that impressed our testers, it was also response quality:

“The agent always responded with relevant and helpful information, often including links and longer replies than I was expecting. They definitely seemed knowledgeable, and in a good position to help me.”

And if live chat isn’t your preferred method of communication, Bluehost offers three different technical support numbers that you can call instead, depending on your needs:

A nice thing about Bluehost’s website is that it offers instant answers right on the primary help page for some of the more common issues. Say, for example, you can’t figure out how to transfer your WordPress site from another host – you can click on that issue on the help page, then be shown multiple ways to solve your issue, including a help article, live chat, and the specific phone number you should call.

If you’re feeling especially tech-savvy, it’s worth trying to find the answer yourself on Bluehost’s support forums. It’s often quicker to do the research independently, and it will ultimately provide a better understanding of how a site works. 

In general, Bluehost surpassed our customer service expectations the most compared to the three other hosting providers we tested. For example, where Bluehost exceeded our expectations by 9%, HostGator only exceeded them by 3%. Other providers like A2 Hosting and InMotion didn’t even meet our customer service expectations, which started at a baseline of 80%.

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Customer Satisfaction

Additional Products

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